Cancellation & Refund Policy

You can cancel your subscription yourself, at any time, in either of two ways: open your dashboard and go to Settings → Billing, or use the “Manage my plan” link (Stripe’s secure billing portal) to cancel with a couple of clicks. No phone call, chat, or retention step is required — cancelling online is as easy as signing up was. If you have any trouble, email support@pinned.gg from your account email and we will cancel for you within 2 business days.

Cancellation takes effect at the end of your current billing period. You keep full access to your paid features until that date, and you will not be charged again. After that, your account moves to the Free plan: your pinned.gg page stays live, paid features simply pause, and nothing you created is deleted. You can resume a paid plan at any time and pick up where you left off.

Paid subscriptions renew automatically — monthly plans each month, annual plans each year — until you cancel. We send a reminder email before each renewal (5 days before a monthly renewal; 30 days and again 5 days before an annual renewal), so a renewal charge should never come as a surprise. The renewal price is the price shown in your billing settings; if a price is ever going to increase, we will notify you in advance and you can cancel before the new price takes effect.

Your first paid subscription — Creator or Business — starts with a 14-day free trial (one trial per account). You will not be charged until the trial ends: we email you when the trial starts, and again 5 days before the first charge. Cancel any time during the trial from your billing settings and you pay nothing.

Because you can cancel any time and keep access through the period you have paid for, payments are generally non-refundable and we do not prorate partial billing periods — except in the cases below, or where the law of your country requires otherwise:

• Billing errors. If you were charged in error (for example a duplicate charge, or a charge after you cancelled), we will refund it in full.
• EU & UK customers. If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal from the date of purchase. By starting to use paid features immediately, you consent to the service beginning during that period; if you withdraw within 14 days, we will refund you, less a proportionate amount for the service already provided.
• Extended outages. If a fault on our side makes the paid service materially unusable for an extended period, contact us and we will make it right.

Approved refunds are issued by Stripe to your original payment method, typically within 5–10 business days. To request one, email support@pinned.gg with the account email and the charge date.

You can upgrade, downgrade, or switch between monthly and annual billing at any time from your billing settings. Upgrades take effect immediately, with the difference prorated by Stripe; downgrades take effect at your next billing date. Downgrading works like cancelling the difference: your page stays live and nothing is deleted.

Deleting your account is separate from cancelling a subscription. If you delete your account while a paid plan is active, the subscription is cancelled as part of deletion and no further charges occur; deletion does not by itself create a right to a refund for the current period. See our Privacy Policy for what happens to your data.

If you do not recognize a charge from Pinned, please contact us at support@pinned.gg before disputing it with your bank — genuine billing mistakes are refunded quickly, usually faster than a chargeback resolves.

Questions about billing, cancellation, or refunds: support@pinned.gg. We answer fast.